Shipping Policy
Shipping Region
We currently ship within Australia and New Zealand only. We do not offer other international shipping at this time.
Shipping From
All orders are shipped from Perth, Western Australia.
Please allow a little extra time for delivery if you are located in regional or remote areas.
Carrier & Delivery Services
All parcels are sent via Australia Post using their domestic services – Parcel Post (Standard) and Express Post.
Please note: choosing Express Post does not shorten our processing or dispatch time. It only speeds up delivery once your order is with Australia Post. Delivery timeframes are managed by Australia Post and may vary depending on their network and seasonal demand.
Processing & Dispatch Times
Orders are typically processed and dispatched within 1–3 business days after payment has been received.
You’ll receive a confirmation email with tracking details once your order has been shipped.
During peak times such as new collection launches, public holidays, or sales, please allow a few extra days for dispatch.
Estimated Delivery Times (Australia Post)
Parcel Post (Standard): approximately 2–6 business days, depending on your location.
Express Post: approximately 1–3 business days to most metro areas, longer for regional or remote addresses.
International standard postage 5-10 days
International postage 5-7 days
Delivery timeframes are estimates only and may be affected by factors outside our control.
Shipping Costs
Australian Shipping
Standard Shipping
$10.00 for orders up to 0.5 kg
$15.00 for orders between 0.5 kg and 1 kg
FREE Standard Shipping on Australian orders over $100.
Express Shipping
$14.95 for orders up to 0.5 kg
$19.95 for orders between 0.5 kg and 1 kg
If you qualify for free Standard Shipping but would prefer Express Shipping, you can simply select the Express Shipping option at checkout, and the applicable Express Shipping fee will apply.
New Zealand Shipping
Standard Shipping
$22.95 for orders up to 0.5 kg
$29.95 for orders between 0.5 kg and 1 kg
Express Shipping
$39.95 for orders up to 0.5 kg
$49.95 for orders between 0.5 kg and 1 kg
Free shipping is not available on New Zealand orders.
Tracking
All parcels are sent with tracking.
Once your parcel has been dispatched, you’ll receive an email with your tracking number and a link to follow your order via Australia Post Tracking:
https://auspost.com.au/mypost/track
Incorrect Addresses or Unclaimed Parcels
Please double-check your shipping details before finalising your order.
If a parcel is returned to us due to an incorrect address or being unclaimed, we will contact you to arrange re-delivery.
Additional postage charges may apply.
We are not responsible for parcels once they have been delivered to the address provided at checkout.
Damaged or Lost Parcels
If your parcel arrives damaged, or if you believe it has been lost in transit, please contact us promptly using our Contact Form on the website.
We will help lodge an enquiry with Australia Post and do our best to resolve the issue.
Please keep all packaging and take photos of any damage to assist with your claim.
Returns Due to Shipping Issues
If a return or reshipment is required due to a shipping error on our part, we will cover the cost of re-delivery.
Shipping costs are generally non-refundable unless the issue was caused by our error.
Policy Updates
We may update this Shipping Policy from time to time.
The most recent version will always be available on our website.